Self Storage Frequently Asked Questions

Why Choose Pockit Self Storage?

Pockit Self Storage is a trusted provider of secure, convenient, and flexible self storage solutions for individuals and businesses. With clean, professionally managed facilities, advanced security features, and knowledgeable on-site teams, we make storing your belongings simple and stress-free.

We offer a wide range of unit sizes, climate-controlled options, and month-to-month rentals—so you only pay for the space and time you need. Backed by friendly local experts and a commitment to customer care, Pockit Self Storage is a reliable choice you can feel confident about.

Pockit Self Storage offers a full range of secure, flexible self storage solutions designed for both personal and business use.

  • Personal storage units are ideal for moving, downsizing, renovating, or decluttering your home.

  • Business storage solutions provide secure space for inventory, tools, documents, equipment, and supplies.

  • Many locations also offer vehicle storage, including parking for cars, trailers, and recreational vehicles.

No matter your storage needs, Pockit Self Storage delivers clean, secure, and convenient storage options backed by expert customer support.

Choosing the right storage unit depends on the number and type of items you plan to store. Pockit Self Storage offers a wide range of unit sizes, from 5’x5’ units for boxes and small furniture to 10’x30’ units that can hold the contents of a large home or business inventory.

To help you choose confidently:

  • Use our online Storage Size Guide in the Resources section

  • Speak directly with one of our experienced Storage Consultants, who can recommend the most cost-effective unit for your needs

We make it easy to find the right size—so you don’t pay for space you don’t need.

Security is a top priority at Pockit Self Storage. Our facilities are equipped with modern, multi-layered security systems, including:

  • Electronically controlled access gates

  • 24/7 digital video surveillance

  • Individually alarmed storage units at many locations

These features help ensure your belongings are protected around the clock, giving you peace of mind when storing with us.

Yes. Many Pockit Self Storage locations offer climate-controlled storage units, both interior and exterior.

Climate-controlled units help maintain stable temperatures and humidity levels, making them ideal for storing:

  • Electronics and appliances

  • Wooden or leather furniture

  • Artwork, photos, and collectibles

  • Important documents and business records

Availability varies by location—please contact your nearest facility or browse units online to confirm options.

Absolutely. Pockit Self Storage makes it easy to reserve a storage unit online with no obligation.

  • No deposit or payment required to reserve

  • Units can typically be reserved up to 30 days in advance

  • Longer reservation needs can be handled directly by your local facility

Reserving ahead ensures availability and helps streamline your move-in.

You can often move in the same day as long as a unit is available.

Simply visit your selected Pockit Self Storage location during business hours, and our team will guide you through the rental process quickly and efficiently.

Tenants can access their storage units 365 days a year between 6:00 AM and 11:00 PM.

Select locations may offer 24-hour access for qualifying customers—please speak with a Storage Consultant for details.

We understand that storage needs can change. Pockit Self Storage offers flexible solutions that allow you to:

  • Transfer to a larger or smaller unit

  • Add an additional storage unit if needed

Our team will help you adjust your space quickly and hassle-free.

Yes. For safety and legal reasons, certain items may not be stored, including:

  • Explosive, flammable, or combustible materials

  • Hazardous or corrosive substances

  • Perishable goods, food, plants, or animals

If you’re unsure about a specific item, contact your local Pockit Self Storage facility for clarification.

Most Pockit Self Storage units do not have electrical outlets for safety reasons.

If your storage needs require electrical access, please speak with one of our Storage Consultants to discuss available options.

To rent a storage unit, we require two valid pieces of government-issued photo identification, such as:

  • Driver’s license

  • Passport

Our team is happy to assist if you have questions about acceptable ID.

No. Pockit Self Storage offers month-to-month rental agreements, giving you the flexibility to store for as long—or as little—as you need.

Yes. Proof of third-party content insurance is required for all rentals.

Most homeowners or renters insurance policies do not cover off-site storage. For convenience, Pockit Self Storage offers an optional tenant insurance program with coverage up to $10,000.
Vehicles stored on-site must also have valid registration and insurance.

Yes. Most Pockit Self Storage locations provide free dollies and moving carts to help make loading and unloading easier. Just ask a staff member during your visit.

We offer flexible payment options, including:

  • Debit and credit cards

  • Cheques

  • E-transfer

  • Pre-authorized payments

  • Secure online payments

Payments can be made online or in person at your facility.

Yes. Pockit Self Storage carries a full range of packing and moving supplies, including boxes, tape, and protective materials. Supplies are available for purchase on-site at most locations.

We require a minimum of 2 days’ verbal or written notice prior to move-out.

Once your unit is empty, please remove your lock so we can confirm vacancy.

Rent is due on the 1st of each month, with a 9-day grace period. On day 10, a late fee is applied, and access to the unit may be suspended until payment is made in full.

If an account remains delinquent, we make multiple attempts to contact you before proceeding with auction, as required by law. Written notice will be sent prior to any auction activity.

Auction proceeds are applied to your outstanding balance. Any surplus is returned to you, while remaining balances may be sent to collections.

Storage Units & Storage Solutions

What types of storage solutions does Pockit Self Storage offer?

Pockit Self Storage offers a wide range of self storage solutions, including personal storage for household items and business storage for inventory, equipment, and documents. Many locations also offer vehicle storage options. Our flexible storage units are designed to meet both short-term and long-term needs.

How do I know what size storage unit I need?

We offer storage unit sizes ranging from small 5’x5’ units to large 10’x30’ units. Choosing the right size depends on what you plan to store. Our online Size Guide and experienced Storage Consultants can help you select the most cost-effective unit.

Storage Security & Facility Features

What security features do Pockit Self Storage facilities offer?

Our self storage facilities include gated access, 24/7 video surveillance, and individually alarmed units at many locations. These layered security measures help protect your belongings and provide peace of mind.

Do you offer climate-controlled storage units?

Yes, many Pockit Self Storage locations offer climate-controlled storage units that help protect items from extreme temperatures and humidity. These units are ideal for electronics, furniture, documents, artwork, and other sensitive belongings.

Storage Reservations, Access & Flexibility

Can I reserve a storage unit online?

Yes. You can reserve a storage unit online with no deposit required. Online reservations ensure availability and allow you to move in quickly when you’re ready.

How soon can I move into my storage unit?

In many cases, same-day move-in is available. As long as a suitable unit is available, you can move into your storage unit during regular business hours.

When can I access my storage unit?

Storage units are accessible 365 days a year between 6:00 AM and 11:00 PM. Select locations may offer 24-hour access for qualifying customers.

What if my storage needs change after I move in?

Pockit Self Storage offers flexible, month-to-month rentals. You can upgrade or downsize your storage unit or add additional space as your needs change.

Storage Rules, Requirements & Insurance

Are there items I am not allowed to store?

For safety and legal reasons, prohibited items include flammable materials, hazardous substances, perishable goods, and live plants or animals. If you are unsure about an item, contact your local facility for guidance.

Do storage units have electrical outlets?

Most storage units do not have electrical outlets for safety reasons. If electrical access is required, please contact a Storage Consultant to discuss available options.

What documentation is required to rent a storage unit?

To rent a storage unit, two valid pieces of government-issued photo identification are required, such as a driver’s license or passport.

Are long-term leases required?

No. All rentals are month-to-month, allowing you to store your belongings without a long-term commitment.

Do I need insurance for my storage unit?

Yes. Proof of third-party content insurance is required. Tenant insurance options are available for purchase, and vehicles stored on-site must have valid registration and insurance.

Payments, Moving Supplies & Move-Out

What payment methods are accepted?

We accept debit and credit cards, cheques, e-transfer, pre-authorized payments, and secure online payments.

Do you sell boxes and moving supplies?

Yes. Many locations sell boxes, packing tape, and moving supplies to help protect your belongings during storage.

Are moving carts or dollies available?

Most facilities provide complimentary dollies and moving carts to assist with loading and unloading.

How much notice is required before moving out?

We ask for a minimum of two days’ verbal or written notice before vacating your storage unit. Once the unit is empty, please remove your lock.

Late Payments & Storage Auctions

What happens if my rent payment is late?

Rent is due on the first of each month, with a nine-day grace period. Late fees apply after day ten, and unit access may be suspended until payment is received.

Will my belongings go to auction if my account becomes delinquent?

If payment issues are not resolved, auction proceedings may occur in accordance with local laws. Written notice will be provided before any auction takes place.

What happens if my storage unit is sold at auction?

Auction proceeds are applied to the outstanding balance. Any excess funds are returned to the tenant, while remaining balances may be sent to collections.

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