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STORAGE FAQS

  • What types of storage solutions do you offer?

    We offer a wide range of storage solutions to accommodate your personal and business needs. If you are relocating, downsizing, renovating, or reorganizing we have personal storage units available to assist in your transition. For professionals, we offer business storage solutions for you to secure and easily access your materials, supplies, and documents conveniently when required.

  • How do I know how much storage space I will need?

    Many of our locations offer both indoor and outdoor storage options. Depending on your storage needs, our unit sizes range from approximately 5’x5’ to 10’x30’ with larger units, and parking options available at certain locations. We suggest using our Space Estimator or Size Guide which can be found in the resource section of our website. Or simply contact your nearest Pockit Self Storage location where one of our Storage Consultants can help better assess your storage needs.

  • What security features do you offer at your storage facilities?

    We are committed to keeping your belongings safe and secure. Our facilities are equipped with state-of-the-art security features such as electronically controlled access, video surveillance, and individually alarmed units.

  • Do you have climate-controlled units?

    Yes, many of our locations offer both interior and exterior climate-controlled units, which maintain a set temperature range to protect your belongings from the extremes of cold, heat and humidity.

  • Can I reserve a storage unit?

    Yes, the quickest and easiest way to reserve a unit is online where you will be able to determine the best unit for your storage needs. No deposits or payments obligations required for reservations. You can make online reservations up to 30 days in advance. All reservations are based on unit availability, if you wish to make a reservation for more than 30 days in advance, it is best to contact your nearest Pockit Self Storage location and speak with one of our Storage Consultants.

  • When can I move in?

    If there is a storage space available that meets your specific storage needs, you can move in anytime during normal business hours.

  • When can I access my storage unit?

    You can access your storage unit 365 days a year between 6am-11pm or request to be qualified for 24-hours access where available.

  • What happens if I need more, or less space after I move-in?

    Not a problem. We understand that your storage needs may change requiring more, or less space. We offer easy solutions allowing you to transfer into another unit or add additional units to your account.

  • Are there any items that I am not able to store?

    You are prohibited from storing any items that are explosive, flammable, odorous, hazardous, corrosive, or perishable. These items can include food, drinks, fireworks, propane tanks, chemicals, etc.

  • Do the storage units have electrical outlets?

    For safety reasons, we normally do not install electrical outlets in our storage units. If you require a storage unit with electrical power, please contact one of our Storage Consultants to assess what options might be available to you.

  • What types of documentation do I require to rent a storage space?

    We require two valid pieces of government issued photo ID (example: driver’s license or passport). For more information about acceptable forms of ID, please contact one of our Storage Consultants.

  • Do I need to sign a long-term lease?

    No, we offer flexible month-to-month lease agreements which must be signed prior to move-in.

  • Am I required to provide proof of insurance for my storage unit?

    Yes, proof of 3rd party content insurance is required for all unit rentals. Although Pockit Self Storage provides peace of mind with state-of-the-art security systems at our facilities, the goods you place in storage are always at the sole risk and responsibility of the tenant. Unfortunately, most homeowners or renter’s insurance policies do not cover items being stored offsite. For your convenience we offer an affordable tenant insurance enrollment program, providing coverage up to $20,000. All vehicles being stored must have valid registration and insurance.

  • Do you have dollies or moving carts available at your facilities?

    Yes, dollies or moving carts are available free of charge at most of our locations.

  • What are my payment options?

    Our mission is to make things as easy and convenient for our customers, including the payment of their monthly bill either in person or online through our safe and secure website. We offer a wide variety of payment options including debit, credit card, cheque, and pre-authorized payments.

  • Do you sell storage, packing and moving supplies?

    Yes, our locations offer a wide variety of boxes, locks, and packing supplies for purchase. Please visit our website for a full list of items available, along with helpful Storage Tips.

  • How much notice needs to be provided before I move out?

    All lease agreements are on a month-to-month basis, but you can vacate your storage unit at anytime. We ask that you provide a minimum 2 days’ verbal or written notice at the location where you rent space. There is no additional paperwork you’ll need to complete; simply advise one of our Storage Consultants of your intended vacate date. Once you’ve removed all your items from storage, please remember to take your lock with you, so that we know you have vacated the storage unit.

  • What happens when my rent payment is late?

    Your monthly rent is due on the first of each month. We have a nine-day grace period before charging a late fee. On the tenth day, your account will become delinquent, and a late fee will be applied to your account. Late fees cannot be waived, and the full balance must be paid immediately to avoid additional late fees. Until your account is paid in full, access to your unit may be suspended, and your unit will be over-locked.

  • If my account goes delinquent, will my belongings go to auction?

    We make best efforts to try to contact all customers with a delinquent account before any steps are taken towards an auction. As a tenant, you are responsible for maintaining current and accurate contact information so we can maintain open communication. Paying your bill on time is also your responsibility. If we cannot contact you, or if payment cannot be resolved auction proceedings may be the next step.

    The length of time for a delinquent account to be placed in auction status varies. We will provide written notice to your email address or physical mailing address when required by law. We recommend contacting your nearest Pockit Self Storage location and speaking with the Facility Manager as soon as your account becomes overdue.

  • What happens if my belongings go to auction?

    Once the unit is sold at auction, the proceeds are applied to your outstanding balance. If the proceeds are higher than the amount due, a cheque for the difference will be sent to the tenant. If the proceeds are lower than the outstanding balance the account will be sent to collections.