Pockit Self Storage (“Pockit”) is committed to safeguarding the personally identifiable information entrusted to us by our tenants. We manage all personal information in compliance with the applicable laws that govern our ability to access, collect, use, disclose, retain, and dispose of personal information throughout Canada.
The two applicable pieces of legislation outlining our obligations to appropriately handle personal information are the Personal Information Protection and Electronic Documents Act (PIPEDA) for Manitoba and the Personal Information Protection Act (PIPA) in British Columbia.
"Personal information" means any information about an identifiable individual and includes things such as name, age, gender, home address and telephone number, personal e-mail address, date of birth, recorded phone calls and banking information.
To direct our efforts in protecting tenant privacy, Pockit is committed to following the Principles of PIPEDA.
Pockit Self Storage will obtain the consent of the general public and its tenants to collect personal information for retention, use and disclosure, unless collection, use or disclosure without consent is permitted or required by law. Pockit Self Storage will only collect, use and disclose personal information necessary for its identified purposes. If Pockit Self Storage wishes to collect, use or disclose an individual’s personal information for a new purpose, Pockit Self Storage will inform the individual of this new purpose and obtain their consent to this, except where such collection, use or disclosure without consent is permitted or required by law.
Pockit Self Storage collects personally identifiable information provided in-person, over the phone, by email, through our website or in another fashion. Pockit Self Storage may collect information from individual potential tenants who complete a reservation or indicated interest in becoming a future tenant at a storage facility. Pockit Self Storage may collect personally identifiable information if an individual subscribes to reputation management services or information posted publicly on social media.
Pockit Self Storage does not knowingly collect or solicit information from anyone under an age to legally enter into a binding contract within the provinces in which we operate.
We collect, and disclose personally identifiable information for the following purposes:
To respond to potential tenant inquiries regarding storage units and other products;
To confirm identity;
To enable tenants to use our online services;
To offer Pockit Self Storage specials and discounts;
To provide notices to tenants about their account;
To protect and monitor Pockit Self Storage assets and properties, which includes, but is not limited to using video surveillance;
To improve customer service;
To enforce our rights arising from any contracts with tenants including for billing and collections;
To develop new services; and
To comply with legal and regulatory requirements.
Personal information about our tenants may be processed and stored in Canada and the United States, or any other country in which our service providers maintain facilities, and personal information may be subject to applicable disclosure laws in those jurisdictions, which may result in that information becoming accessible to law enforcement and national security authorities of those jurisdictions. We employ third party contractors to perform functions on our behalf, which may include assisting us in processing information. We share personally identifiable information with such contractors to assist us in using the data for the purposes outlined in this Privacy Policy. Such third-party contractors include but are not limited to, payment processors, client relationship management systems, collections agencies, and data storage facilities.
We will not sell, rent, or license personally identifiable information with any third party.
An individual may withdraw their consent at any time, on reasonable notice, subject to legal or contractual restrictions. Pockit Self Storage will inform the individual of the implications of such withdrawal. For example, where an individual withdraws consent to the uses of their personal information, such withdrawal may result in Pockit Self Storage being unable to provide its services to such individual.
Retention is at the discretion of Pockit Self Storage. There are no set guidelines for retention periods. As long as there is a reasonable explanation of the need to retain data, it is permissible under privacy legislation. Information retained by Pockit Self Storage needs to be protected.
Pockit Self Storage will keep all personally identifiable information that has been used to make a decision about an individual or account long enough to allow the individual access to the information after the decision has been made or, in any case, for at least one year after such decision has been made but potentially longer.
Where the personal information is the subject of a request from an individual, Pockit Self Storage will retain the information for as long as is necessary to allow the individual to exhaust any recourse under the applicable privacy laws.
Pockit Self Storage will destroy or anonymize personal information when it no longer needs to retain the information for the purpose for which it was collected, and retention is no longer necessary for legal or business purposes.
When destroying or anonymizing this information, Pockit Self Storage will use appropriate security measures to ensure that the confidentiality of this information is maintained.
The security of personal information is very important to us. No method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect personal information, we cannot guarantee its absolute security.
Pockit Self Storage will use reasonable and appropriate measures to ensure the confidentiality and protection of personal information against loss, theft, unauthorized access, collection, use, disclosure, copying, modification, disposal, destruction, or similar risks.
The methods of protection used include:
Physical measures such as locked filing cabinets,
Technological measures, such as the use of passwords and encryption,
Administrative measures through company policies.
Pockit Self Storage expects all employees to follow established guidelines to ensure the security of personal information in circumstances where they have access to such information.
Pockit Self Storage will use reasonable efforts to ensure that personal information is as accurate, complete and up-to-date as is necessary for the identified purposes. This is to minimize the possibility that inaccurate information could be used to make a decision about an individual.
Upon written request by an individual, complete with sufficient detail of the information being requested, unless prevented by law, we will provide access to personal information under Pockit Self Storage’s control. Pockit Self Storage will make a reasonable effort to assist applicants and respond as accurately and completely as possible.
An individual may request, in writing, to correct personal information that is under Pockit Self Storage’s control, if the individual believes that this information about themselves contains an error or an omission. If the information is subject to interpretation or is an opinion, Pockit Self Storage is not required to change the record but will annotate the record to indicate the individual’s request.
In some situations, we may not be able to provide access to certain personal information. This may be the case where, for example, disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information is prohibitively expensive to provide, the information was collected for the purpose of an investigation or where disclosure of the information would reveal confidential commercial information that, if disclosed, could harm our competitive position. We may also be prevented by law from providing access to certain personal information. When an access request is refused, we will notify the individual in writing, document the reasons for refusal and outline further steps which are available. Pockit Self Storage will respond to all requests for access to information within 30 days.
Pockit Self Storage may collect, use, and disclose non-personally identifiable information. Such data is not protected under privacy legislation. For example, the website may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, IP addresses, External Web Sites linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer our website, track users’ movement, and gather broad demographic
information for aggregate use. We may share non-personally identifiable information, including anonymized data derived from personally identifiable information collected by Pockit Self Storage with third parties.
Pockit Self Storage has made available to the general public an overview of our privacy policy including information on the collection, use, and disclosure of personally identifiable information. Requests for a copy of this privacy policy can be sent by the Privacy Officer via e-mail or regular mail if requested.
Anyone who has questions or concerns about any collection, use or disclosure of personal information by Pockit Self Storage, our compliance with privacy legislation, or request access or correction of individually identifiable information can contact the Privacy Officer at:
Marcus Lowe, Privacy Officer
Pockit Self Storage, Suite 1088 - 550 Burrard Street, Vancouver, BC V6C 2B5
Pockit Self Storage will make every reasonable effort to investigate and respond to all written challenges to our compliance with this policy or applicable privacy laws in a timely fashion. If we find that the challenge is well-founded, Pockit Self Storage will take appropriate measures to ensure that our policies and procedures are changed so that other individuals will not experience the same issue. If an individual is not satisfied with our response to an enquiry. They may contact the appropriate government body at:
Office of the Information & Privacy Commissioner for British Columbia
P.O. Box 9038 Stn. Prov. Govt., Victoria, BC V8W 9A4
Phone: (250) 387-5629
The Privacy Commissioner of Canada
30 Victoria Street, Gatineau, QB K1A 1H3
Phone: (800) 282-1376
